Terms & Conditions

1. Seller details and scope

These General Terms and Conditions ("Terms") govern all purchases made by customers in the international online shop of SBS Baits at sbsbaits.com ("Webshop"). Effective from: [date of publication].

1.1 Seller

The SBS trademark is owned by SBS Tactical Baits Kft., 4405 Nyíregyháza, Debreceni út 195., Hungary. Orders are dispatched from the warehouse of SBS Baits In Europe Kft. in Hungary.

1.2 Scope

1. These Terms apply to all contracts concluded through the Webshop between the Seller and the buyer ("Customer"). A "Consumer" is any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB). An "Entrepreneur" is a person or legal entity acting in the exercise of their trade, business or profession (§ 14 BGB). Conflicting terms of the Customer do not apply.
2. The Webshop delivers to the countries listed in Section 3. Under the EU Geo-blocking Regulation (EU) 2018/302, Customers from any EU Member State may buy in the Webshop on the same terms, provided they choose a delivery address in one of the listed countries.
3. The contract language is English.
4. The Seller stores the contract text. The Customer receives the order details and these Terms by e-mail after placing the order. Registered Customers can also view past orders in their customer account. The current Terms are always available in the Webshop.
5. The Seller may amend these Terms; amendments apply only to orders placed after their publication.

2. Products, prices, ordering and payment

2.1 Products and prices

1. The essential characteristics of the products, their safety information and the manufacturer's details are shown on each product page. Images are illustrative; colours may differ slightly from reality.
2. All prices are in euro (EUR) and include VAT at the rate of the destination country. Shipping fees are shown separately (Section 3) and are displayed in the basket before the order is placed. No other charges apply.
3. If, despite the Seller's diligence, an obviously incorrect price appears in the Webshop (e.g. EUR 0 or a price that clearly deviates from the usual market price), the Seller is not obliged to deliver at that price. The Seller will inform the Customer and offer delivery at the correct price; the Customer may then cancel the order free of charge.
4. Discounts and coupons apply only under the conditions stated in the relevant promotion and cannot be combined unless expressly stated.

2.2 Placing an order

1. Select the products and quantities and add them to the basket.
2. In the basket, review the contents, then proceed to checkout. Ordering is possible with or without registration.
3. Enter the billing and delivery details and choose the payment method. The delivery address must be in one of the countries listed in Section 3.
4. The order summary shows the products, the total price including VAT, the shipping fee and the total payable. Input errors can be corrected at any time before the order is submitted, using the "Back" or "Edit" buttons.
5. By clicking the "Order with obligation to pay" button, the Customer submits a binding offer.

2.3 Conclusion of the contract

1. The Seller sends an automatic e-mail confirming receipt of the order without delay. This confirmation does not constitute acceptance.
2. The contract is concluded when the Seller sends a second e-mail accepting the order (order acceptance or dispatch notification) within 48 hours of submitting the order. If the Customer does not receive this confirmation within 48 hours, the Customer is released from their offer.
3. The Seller may refuse an order if the product is unavailable. Any amount already paid will be refunded within 14 days.

2.4 Payment methods

1. Credit / debit card – processed by Stripe (Stripe Payments Europe, Limited, Dublin, Ireland). Card details are entered on Stripe's secure payment form; the Seller has no access to them. Strong customer authentication (3-D Secure) may apply. The card is charged when the order is dispatched.
2. PayPal – the Customer is redirected to PayPal and pays with their PayPal account; PayPal's terms apply. Recipient account: info@sbsbaits.com.
3. Bank transfer in advance – to the Seller's Commerzbank account (Section 1.1), with the order number as the reference. The order is shipped once the amount is credited. If payment is not received within 8 days, the Seller may cancel the order.
4. Cash on delivery and personal pickup are not available for international orders. Prepaid gift cards are not accepted.
5. The invoice is issued electronically and sent by e-mail; the Customer agrees to receive an electronic invoice.

3. Delivery

3.1 Delivery countries

The Webshop delivers only to the following countries:

3.2 Shipping fees

The shipping fee depends on the delivery region and the order value (gross value of the products after any discounts, excluding the shipping fee):

Shipping fees include VAT. The applicable fee is shown in the basket before the order is placed.

3.3 Carriers and delivery time

1. Orders are shipped from the warehouse in Nyíregyháza, Hungary, by GLS to the delivery address given by the Customer.
2. Orders for in-stock items placed on a working day (Monday–Friday) before 12:00 (CET/CEST) are handed to the carrier the same day (for bank transfer: once payment is credited); orders placed later are dispatched on the next working day. The estimated delivery time after dispatch is 3–5 working days, depending on the destination country. If a product is not in stock, the expected delivery time is shown on the product page or communicated by e-mail.
3. Unless otherwise agreed, the Seller delivers no later than 30 days after conclusion of the contract. If it fails to do so, the Customer may set a reasonable additional deadline; if that also passes, the Customer may withdraw from the contract (rescission) and any amount paid will be refunded without delay.
4. For Consumers, the risk of accidental loss or damage passes only when the goods are handed over to the Consumer. For Entrepreneurs, the risk passes when the goods are handed over to the carrier.
5. A parcel may weigh at most 40 kg including packaging; larger orders may be delivered in several parcels at no extra charge.
6. If the parcel shows visible transport damage, the Customer is asked to note this with the courier and inform the Seller. This does not affect the Consumer's statutory rights.
7. If delivery fails because of an incorrect address or because the Customer does not collect the parcel, the Seller may charge the cost of the return and any re-delivery, unless the Customer is not responsible for this.
8. No customs duties apply, as all delivery countries are in the EU.

4. Right of withdrawal

This section applies to Consumers only.

4.1 Withdrawal period

The Consumer has the right to withdraw from the contract within 14 days without giving any reason. The period starts on the day the Consumer, or a third party designated by them (other than the carrier), takes physical possession of the goods. For multiple goods delivered separately, it starts on receipt of the last item. The Consumer may also withdraw between conclusion of the contract and receipt of the goods.

4.2 How to withdraw

To exercise the right of withdrawal, the Consumer must inform the Seller by an unequivocal statement, sent before the period expires, in any of these ways:

1. using the "Withdraw from contract here" function in the Webshop (in the customer account or via the link in the order confirmation e-mail), which confirms receipt of the withdrawal by e-mail without delay;
2. by e-mail to info@sbsbaits.com;
3. by post to SBS Tactical Baits UG, Rosengasse 8, 94469 Deggendorf, Germany.

The Consumer may use the model withdrawal form below, but this is not obligatory.

4.3 Effects of withdrawal

1. The Seller will refund all payments received, including the original standard delivery cost, without undue delay and no later than 14 days after receiving the withdrawal. Extra costs from choosing a delivery method other than the cheapest standard delivery are not refunded.
2. The refund uses the same payment method the Consumer used, unless expressly agreed otherwise; the Consumer incurs no fees as a result.
3. The Seller may withhold the refund until it has received the goods back or the Consumer has supplied proof of sending them, whichever is earlier.
4. The Consumer must send back the goods without undue delay and no later than 14 days after communicating the withdrawal, to the returns address: SBS Baits In Europe Kft. (for SBS Tactical Baits UG), Debreceni út 195., 4405 Nyíregyháza, Hungary. Cash-on-delivery returns are not accepted.
5. The Consumer bears the direct cost of returning the goods.
6. The Consumer is liable only for diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

4.4 Exceptions

The right of withdrawal does not apply to:

1. goods that are liable to deteriorate or expire rapidly (e.g. fresh or short-shelf-life baits);
2. sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery (e.g. opened bait liquids, dips, attractants, powders);
3. goods made to the Consumer's specifications or clearly personalised;
4. goods which, after delivery, have been inseparably mixed with other items.

4.5 Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: SBS Tactical Baits UG, Rosengasse 8, 94469 Deggendorf, Germany, info@sbsbaits.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: …

Ordered on / received on: …

Order number: …

Name of consumer(s): …

Address of consumer(s): …

Bank account (IBAN) for the refund, if paid by bank transfer: …

Signature of consumer(s) (only if this form is sent on paper): …

Date: …

5. Warranty, liability and disputes

5.1 Statutory warranty (liability for defects)

1. The statutory warranty rights apply (§§ 434 et seq. BGB). For Consumers, the limitation period for warranty claims is 2 years from delivery of the goods.
2. If a defect becomes apparent within 1 year of delivery, it is presumed that the goods were already defective at delivery, unless this is incompatible with the nature of the goods or the defect (§ 477 BGB).
3. The Consumer may first request subsequent performance (repair or replacement, at their choice). If this fails, is refused or is unreasonable, the Consumer may reduce the price, withdraw from the contract (not for minor defects) and/or claim damages under the statutory provisions. The Seller bears the costs of subsequent performance, including the return of defective goods.
4. For Entrepreneurs, the warranty period is 1 year from delivery, the Seller chooses the type of subsequent performance, and § 377 of the German Commercial Code (HGB) applies (duty to inspect and give notice of defects). These limitations do not apply to claims for damages or in cases of intent or fraudulently concealed defects.
5. Defects caused by improper use, storage contrary to the instructions, normal wear and tear, or use after the best-before date are not covered.

5.2 Commercial guarantee

Where a product comes with a manufacturer's guarantee, its terms are stated on the product page or in the guarantee document. A guarantee does not limit the statutory rights above.

5.3 Liability

1. The Seller is liable without limitation for damages arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act (ProdHaftG), and where it has given a guarantee or fraudulently concealed a defect.
2. For slight negligence, the Seller is liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible and on which the Customer may regularly rely), limited to the foreseeable damage typical for this type of contract.
3. These limitations also apply to the Seller's legal representatives and vicarious agents.

5.4 Customer service and complaints

Questions and complaints may be sent by e-mail to info@sbsbaits.com, by phone (+36 42 310 641) or by post to the Seller's address. The Seller aims to respond within 7 working days.

5.5 Dispute resolution

1. The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 German Consumer Dispute Resolution Act, VSBG). [Amend if you decide otherwise.]
2. Consumers in other EU Member States can get free help with cross-border disputes from the European Consumer Centres Network (ECC-Net), through the European Consumer Centre in their own country.

5.6 Governing law and jurisdiction

1. These Terms and all contracts are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For Consumers, this choice of law applies only insofar as it does not deprive them of the protection of the mandatory provisions of the law of the country of their habitual residence (Article 6 of Regulation (EC) No 593/2008, "Rome I").
2. Consumers may bring proceedings before the courts of their place of residence or of the Seller's registered office (Regulation (EU) No 1215/2012). For claims under EUR 5,000, the European Small Claims Procedure (Regulation (EC) No 861/2007) is available.
3. If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Seller's registered office (Deggendorf, Germany).

5.7 Final provisions

1. The Seller is not liable for delays caused by force majeure (e.g. natural disasters, strikes, carrier outages); it will inform the Customer without delay.
2. All content of the Webshop (texts, images, logos, the SBS trademark) is protected by copyright and trademark law and may not be used without written consent.
3. If any provision of these Terms is invalid, the remaining provisions remain in force.
4. The processing of personal data is described in the Seller's Privacy Policy, available in the Webshop.